1. Establishment of Policy
We believe that creating a harassment-free work environment is a fundamental corporate responsibility.
To this end, we have established this policy to address instances of "customer harassment," defined as requests or conduct by customers, business partners, or any other parties related to our business (hereinafter "Customers, etc.") that exceed the scope of what is considered socially acceptable.
2. Definition of Customer Harassment
Customer harassment refers to conduct by Customers, etc., that exceeds the scope of what is socially acceptable in light of the nature of our employees' duties and other circumstances, thereby harming the working environment of our employees.
Please note that legitimate opinions, requests, or complaints from Customers, etc., are not considered customer harassment.
Examples include:
- Verbal abuse, violence, threats, intimidation, or coercive behavior
- Insults, defamation, or remarks that deny an individual's character
- Stalking, invasion of privacy, or sexual harassment
- Demands for excessive service or responses that go beyond socially accepted norms
- Demands for apologies without rational justification
- Time or location constraints caused by the repetition of the same requests
- Defamation or slander on social media or the internet
3. Response to Customer Harassment
To protect each employee, we handle cases of customer harassment as an organization, in collaboration with supervisors and relevant departments, rather than leaving it to individual employees to manage.
If we determine that a customer's behavior constitutes malicious harassment, we will take strict action, including consulting with the police, legal counsel, or other appropriate authorities.
4. Consultation Contact Point
The Human Resources and General Affairs Department serves as the consultation contact point for customer harassment.
We will respond sincerely to all consultations, including not only actual cases of harassment but also potential incidents or situations that may escalate into harassment if left unaddressed.
We ensure the privacy of the person seeking consultation and guarantee that no unfavorable treatment will be taken against them for reporting an incident.
October 2026
Teibow Co., Ltd.